Deleting your TaskBuddy account and data

Provider: Evolution Prime IT Ltd, the developer of TaskBuddy on Google Play. Contact: info@evolutionprimeit.com Last updated: 2026-09-11

You can delete your TaskBuddy account, or just part of your family's data, at any time. All of it is self-service, in the app and on the website. Email is still available if you would rather ask us.

Delete your whole account

In the Android app: Settings → Delete your account.

On the website: sign in at app.gettaskbuddy.com, then Settings → Delete account.

Either route asks for your password and for you to type DELETE, then shows you the date your data will be erased. We also email every parent on the account so nobody finds out by discovering the app has stopped working.

Only the primary parent, the adult who created the family, can delete the whole account. This erases a co-parent's account and every child's history along with their own, so it is not something one adult should be able to do to another's data by accident. A co-parent who wants to leave can be removed from the family instead, which ends their access and deletes nothing else.

Changed your mind? Sign in and go to Settings → Delete account → Keep my account, any time before the date we showed you. Everything carries on exactly as it was. Children cannot sign in while a deletion is scheduled; cancelling restores that too.

Prefer to email? Write to info@evolutionprimeit.com from the address on the account. We may ask you to confirm you control that address. Without it, anyone who knew your email could erase your family's data. A request by email is honoured exactly the same way.

Delete only part of your data

You do not have to delete the whole account to remove a child. These are available in the app and on the website:

Delete a child profile: Children → the child → Delete. Their tasks, points, photos and history go with them. The rest of the family is untouched.
Remove a co-parent: Settings → Co-parents → Remove. This ends their access; it deletes nothing else.
Cancel a pending invitation: Settings → Co-parents → Cancel invite.

For anything else, email info@evolutionprimeit.com and tell us what you would like removed.

What is deleted

When a family account is deleted, we permanently remove:

the parent and co-parent accounts, including names, email addresses and password hashes;
every child profile: names, usernames, PIN hashes, dates of birth and avatars;
all photos children uploaded as task evidence, including thumbnails, from private storage;
tasks, assignments, points, XP, streaks, achievements, rewards and redemptions;
notifications and saved notification preferences;
any pending co-parent invitations.

This is a hard deletion, not a flag. The records are removed from the database rather than hidden.

What is kept, and for how long

Two things deliberately outlive the deletion, and neither identifies you afterwards:

What	What survives	What is removed	Kept for
Security audit log	That an event happened, when, and to which record	Every personal identifier in the event detail	Indefinitely, redacted
Email delivery log	That a message of a given type was sent, and when	The recipient address	Indefinitely, redacted

We keep these skeletons because deleting them entirely would destroy the trail needed to investigate abuse of a child's account. Neither contains a name, an email address or any content after redaction.

Server request logs, which contain IP addresses, are discarded automatically after 30 days whether or not you delete your account.

How long deletion takes

30 days. That whole period is the recovery window: nothing is erased until it ends, so an accidental deletion can be undone at any point before the date we showed you. After that the data is gone and cannot be recovered by us or by you. Backups are rotated on a fixed schedule and expire.